Returns + Exchanges

ZENITH INTERIORS LLC
📍 4200 Thomas Dr, Richmond VA 23222
📧 [email protected]
📞 571-571-8646

At ZENITH INTERIORS LLC, we strive to ensure you are completely satisfied with your purchase. Please review our refund and returns policy below:

1. Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Returns must include the original receipt or proof of purchase.
• Custom-made or personalized items are non-refundable and non-returnable.

2. How to Initiate a Return

To request a return:

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will review your request and provide return instructions and a return address.
3. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

3. Damaged or Defective Items

If your order arrives damaged or defective:

• Please contact us within 48 hours of receiving the item.
• Include clear photos of the damage or defect.
• We will offer a replacement, repair, or full refund based on the situation.

4. Refunds

• Once your return is received and inspected, we will notify you of the refund status.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange for the same item, contact us at [email protected].

6. Non-Returnable Items

• Custom-built furniture
• Clearance or final sale items
• Gift cards

If you have any further questions about our refund or return process, feel free to reach out to our support team at [email protected] or call us at 571-571-8646.